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Constituent Services (Parent Student Handbook)

Parent Student Handbook

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Department / Office

Phone

  • Whom can I contact if I have concerns about my child’s school?
  • Whom can I contact, if I have concerns about a school employee?

Contact your child’s principal.

See school directory

Constituent Services Office

The Board created the Constituent Services Office on June 13, 2007, and the main responsibilities are:

  • To provide an efficient pathway for families, community members and staff to resolve concerns informally and respond to formal complaints
  • Meet with parents, community members, and advocates to problem solve and facilitate resolution
  • Provide constituents with requests for district information and or other services
  • Resolve and/or respond to concerns related to Personnel,  Williams Act, Uniform Complaints Procedures, special education, requests for information, and Public Records Acts (PRA) requests
  • Ensure that constituents receive a timely response for requests for information and services
  • Support and maintain the process of Board policies revision and review
  • Report on regular basis to the Superintendent and the Board regarding the services provided to constituents
  • Provide training to staff, parent groups, organizations, and advisory committees related to constituent services

Constituent Services can be reached at 457-3736.

It is the district’s goal to resolve most parents/guardians concerns or complaints informally and/or at the level closest to the concern/complaint as possible with the assistance of the school site administrators and the Ombudsperson, who is part of the Constituent Services Office. If this is not possible, or if parents/guardians wish to file a written complaint about, an employee, or unlawful discrimination, discriminatory harassment, intimidation, or bullying in district program and activities, or alleged violations of federal or state laws/regulations, or   deficiencies related to instructional materials, the condition of a facility that is not maintained in a clean or safe manner or in good repair, a teacher vacancy or misassignment, or requiring students to pay fees, deposits for participating in educational activities; parents/guardians may initiate the formal complaint process.

The Constituent Services Office is responsible for receiving, logging, and distributing Personnel and Uniform Complaints to the Superintendent’s designees and to offer informal resolution or mediation through the Ombudsperson to resolve the complaint.


Procedures for Filing Complaints

  1. Complaint forms are specific to the type of complaint (i.e., employee, program, discrimination, Williams Act, Uniform Complaints, etc.). Complaint forms are available at any school site, the Constituent Services Office or at www.fresnounified.org
  2. The process begins by completing a complaint form and returning it to the site administrator, department head, or the district person/department identified to receive the complaint.
  3. The complaint process is handled in a confidential manner. Retaliation for filing complaint is prohibited by law and Board policy.

Complaints Concerning School Personnel

(B.P./A.R. 1312.1)

Complaint forms can be obtained at any school site, the Constituent Services Office (457-3736) or at www.fresnounified.org . The form must be completed in full and submitted within three months of the alleged incident to the Constituent Services Office. If the complaint is not resolved informally, a written response will be submitted to the complainant within 40 working days.

Annual Notification of the Uniform Complaint Procedures (UCP)

(B.P./A.R. 1312.3)

To all students, employees, parents or guardians of its students, school and district advisory committee members, appropriate private school officials or representatives, and other interested parties:

 The Fresno Unified School District has the primary responsibility to ensure compliance with applicable state federal laws and regulations and has established Uniform Complaint Procedures (UCP) to address and resolve any complaints alleging unlawful discrimination, including discriminatory harassment, intimidation, and/or bullying in any district educational programs.

 The Fresno Unified School District shall investigate all allegations of unlawful discrimination, discriminatory harassment, intimidation, or bullying against any person in district programs and activities, including, but not limited to, those programs or activities funded directly by or that receive or benefit from any state financial assistance, based on the person’s actual or perceived characteristics of race, or ethnicity, color, ancestry, nationality, national origin, immigration status, ethnic group identification, age, religion, marital, pregnancy, parental status, physical or mental disability, sex, sexual orientation, gender, gender identity, gender expression, or genetic information, or any other characteristic identified in Education Code 200 or 220, Penal Code 422.55, or Government Code 11135 or based on the person’s association with a person or group with one or more of these actual or perceived characteristics (5 CCR 4610).

 The UCP shall also be used when addressing complaints alleging failure to comply with state and/or federal laws in:

  • Accommodations for Pregnant and Parenting Pupils
  • Adult Education 
  • After School Education and Safety Programs
  • Agricultural Career and Vocational Education
  • American Indian Education Centers and Early Childhood Education Program Assessments
  • Bilingual Education
  • California Peer Assistances and Review Programs for Teachers
  • California State Preschool Programs and Health/Safety Issues
  • Child Care and Developmental Programs
  • Child Nutrition Programs
  • Course Periods Without Educational Content
  • Consolidated Categorical Aid Programs 
  • Economic Impact Aid
  • Education of Pupils (Homeless, former Juvenile Court Pupils, and Children of Military Families)
  • English Learner Programs
  • Federal Every Student Succeeds Act
  • Local Control and Accountability Plans (LCAP)
  • Migrant Education
  • Physical Education Instructional Minutes
  • Pupil Fees
  • Reasonable Accommodations to a Lactating Pupil
  • Regional Occupational Centers and Programs
  • School Plans for Student Achievement
  • School Safety Plans
  • School-site Councils
  • Special Education Programs
  • State and Federal Career Technical Education, Career Technical and Training Programs

A complaint of noncompliance with laws relating to pupil fees may be filed pursuant to the local UCP. A pupil fees or LCAP complaint may be filed anonymously if the complainant provides evidence or information leading to evidence to support the complaint. A pupil enrolled in a public school shall not be required to pay a pupil fee for participation in an educational activity.

Complaints of noncompliance with laws relating to pupil fees are filed with a principal of a school. A pupil fee complaint shall not be filed later than one year from the date the alleged violation occurred. A pupil fee includes, but is not limited to, all of the following:

  1.  A fee charged to a pupil as a condition for registering for school or classes, or as a condition for participation in a class or an extracurricular activity, regardless of whether the class or activity is elective or compulsory, or is for credit.
  2. A security deposit, or other payment, that a pupil is required to make to obtain a lock, locker, book, class apparatus, musical instrument, clothes, or other materials or equipment.
  3. A purchase that a pupil is required to make to obtain materials, supplies, or equipment, or clothes associated with an educational activity.

The District shall post a notice of the educational rights of pupils in foster care, pupils who are homeless, former juvenile court pupils now enrolled in a school district, and pupils in military families, as specified in EC sections 48853, 48853.5, 49069.5, 51225.1 and 51225.2. The notice shall include complaint process information, as applicable.

In order to identify appropriate subjects of state preschool health and safety issues pursuant to HSC Section 1596.7925, a notice shall be posted in each California state preschool program classroom in each school in the District. The notice shall (1) state the health and safety requirements under 5 CCR that apply to California state preschool programs pursuant to HSC Section 1596.7925 and (2) state the location at which to obtain a form to file a state preschool health and safety issues complaint pursuant to HSC Section 1596.7925.

Complaints should be filed in writing and signed by the complainant. If a complainant is unable to put their complaint in writing, for example, due to conditions such as a disability or illiteracy, district staff shall assist them in the filing of the complaint.

The Governing Board designates the following compliance officer(s) to receive formal and informal complaints from constituents, including students, and investigate them to ensure district compliance with law (Title II, V, IX, Title 5, Section 504 of the Rehabilitation Act):

Teresa Plascencia, Executive Director                                             
Title 5 Compliance Officer                                                                  
Constituents Services Office   
Address: 2309 Tulare Street, Room 218                                          
Fresno, CA 93721                                                                                
Telephone Number: (559) 457-3736                                                 
FAX: (559) 457-3933                 
Email: Teresa.Plascencia@fresnounified.org

Paul Idsvoog, Chief of Human Resources                                        
Title IX Officer/AgeDA (Discrimination Act)
Human Resources                                    
Address: 2309 Tulare Street, Fresno, CA 93721                                                
Telephone Number: (559) 457-3730                                                 
FAX: (559) 457-3528                                                                           
Email: Paul.Idsvoog@fresnounified.org

Brian Beck, Special Education
Assistant Superintendent
Special Education Office
Address: 1301 M Street, Fresno, CA 93721                                                     
Telephone Number: (559) 457-3226                                                 
FAX: (559) 457-3258                                                                           
Email: Brian.Beck@fresnounified.org

Jeanne Butler, Manager          
Section 504 Coordinator                                                                     
Address: 1301 M Street, Fresno, CA 93721                                     
Telephone Number: (559) 457-3220                                                 
FAX: (559) 457-3258                
Email: Jeanne.Butler@fresnounified.org

Complaints alleging unlawful discrimination, discriminatory harassment, intimidation or bullying must be filed not later than six (6) months from the date the alleged incident occurred or six months from the date the complainant first obtained knowledge of the facts of the alleged discrimination, discriminatory harassment, intimidation or bullying. The time for filing may be extended for up to 90 days by the Superintendent or designee for good cause upon written request by the complainant setting forth the reasons for the extension. As appropriate for any complaint alleging retaliation, unlawful discrimination, discriminatory harassment, intimidation, or bullying, the Superintendent or designee may keep the identity of the complainant confidential to the extent that the investigation of the complaint is not obstructed. Complaints shall be investigated in a manner that protects the confidentiality of the parties and maintaining the integrity of the process.

Complaints will be investigated, and a written decision or report will be sent to the complainant within sixty (60) calendar days from the date of the receipt of the complaint, unless the complainant agrees in writing to an extension of time. The Local Educational Agency (LEA) person responsible for investigating the complaint shall conduct and complete the investigation in accordance with sections 4680-4687 and in accordance with local procedures adopted under section 4621.

 The complainant has a right to appeal the LEA’s decision to the California Department of Education (CDE) by filing a written appeal within 15 days of receiving the LEA’s decision. In any complaint alleging unlawful discrimination (such as discriminatory harassment, intimidation, or bullying), the respondent also shall have the right to file an appeal with the CDE in the same manner as the complainant, if they are dissatisfied with the district’s decision. The appeal must include a copy of the complaint filed with the LEA and a copy of the LEA’s decision. Civil law remedies may be available under state or federal discrimination, harassment, intimidation, or bullying laws, if applicable. In appropriate cases, an appeal may be filed pursuant to Education Code Section 262.3. A complainant may pursue available civil law remedies outside of the LEA’s complaint procedures. Complainants may seek assistance from mediation centers or public/private interest attorneys. Civil law remedies, including, but are not limited to, injunctions, restraining orders, or other remedies or orders that may be available under state or federal discrimination, harassment, intimidation or bullying laws, if applicable.

The district prohibits retaliation in any form for filing a complaint and shall ensure that complainants or anyone who has acted to uncover or report a violation subject are protected from retaliation. The UCP shall also be used when addressing complaints alleging retaliation against a complainant or other participant in the complaint process. A copy of the Fresno Unified School District’s UCP policy and complaint procedures shall be available free of charge.

Williams Uniform Complaint Procedures

Education Code 35186 requires that the following notice be posted in your child’s classroom. A.R. 1312.4

  • There should be sufficient textbooks and instructional materials.
  • School facilities must be clean, safe, and maintained in good repair. Good repair means that the facility is maintained in a manner that assures that it is clean, safe and functional as determined by the Office of Public School Construction; and
  • There should be no teacher vacancies or misassignments; and

To file a complaint regarding the above matters, Williams Uniform Complaint forms can be obtained at any school site, the Constituent Services Office (457-3736), or at www.fresnounified.org. Copies of the local educational agency complaint procedures shall be available free of charge. Williams Uniform Complaints may be filed anonymously. However, if you wish to receive a response to your complaint, you must indicate that a response is required and must provide contact information.

Title IX: Discrimination Based on Sex

E.C. 221.61; B.P. 0410

The Fresno Unified School District is committed to providing educational programs, activities and services that are free from unlawful discrimination based on actual or perceived legally protected characteristics, or association with a person or group with one or more of such characteristics, including sex, sexual orientation, gender, gender identity, and gender expression, as required by Title IX of the Education Amendments of 1972. The District’s general nondiscrimination/harassment policy is found in Board Policy No. 0410.

Key areas addressed by Title IX include athletics; sexual misconduct; including sexual harassment and sexual violence; pregnant and parenting students; off-campus activities; recruitment and admission; and employment. Schools must protect against discrimination in these areas. Schools must also prohibit retaliation against any person for opposing an unlawful practice or policy, or filing, testifying about or participating in any complaint under Title IX. The UCP shall also be used to file complaints with the Title IX compliance officer. For more information, please visit: 

  • District’s Title IX webpage at https://www.fresnounified.org/sites/board/cs/Pages/Title-IX-Notification.aspx
  • California Office of Equal Opportunity at https://www.cde.ca.gov/re/di/or/oeo.asp
  • United States Department of Education Office of Civil Rights at https://www2.ed.gov/about/offices/list/ocr/docs/howto.html

Nondiscrimination in District Programs and Activities

B.P. 0410; B.P. 0411

The Governing Board is committed to equal opportunity for all individuals in education. District programs, activities and practices shall be free from unlawful discrimination based on race, color, religion ancestry, nationality, national origin, immigration status, ethnic group identification, ethnicity, age, marital, pregnancy or parental status, physical or mental disability, sex, sexual orientation, gender, gender identity or expression, or genetic information; a perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics.

District programs and activities shall also be free of any racially derogatory or discriminatory school or athletic team names, mascots, or nicknames.

The Superintendent or designee shall review district programs and activities to ensure the removal of any derogatory or discriminatory name, image, practice, or other barrier that may unlawfully prevent an individual or group in any of the protected categories stated above from accessing district programs and activities, including the use of facilities. He/she shall take prompt, reasonable actions to remove any identified barrier.

Pursuant to 34 Code of Federal Regulations (CFR) 104.8 and 34 CFR 106.9, the Superintendent or designee shall notify students, parents/guardians, employees, employee organizations, applicants for admissions and employment, and sources of referral for applicants about the district’s policy on nondiscrimination and related complaint procedures. Such notification shall be included in the annual parental notification distributed pursuant to Education Code 48980 and, as applicable,in announcements, bulletins, catalogs, application forms, or other materials distributed by the district. As appropriate, such notification shall be posted in district schools and offices, including staff lounges, student government meeting rooms, and other prominent locations and shall be posted on the district’s web site and, when available, district-supported social media.

Concurrently the Board reaffirms its commitment to promote diversity training, racial harmony among its students, staff and the community; and to promote education that is anti-racist and multi-cultural. (B.P. 0411 – Diversity, Equity and Inclusion)

District programs and facilities viewed in their entirety, shall be in compliance with the Americans with Disabilities Act (ADA) and any implementing standards and/or regulations. When structural changes to existing district facilities are needed to provide individuals with disabilities access to programs, services, activities, or facilities, the Superintendent or designee shall develop a transition plan that sets forth the steps for completing the changes.

The Superintendent or designee shall ensure that the district provides auxiliary aids and services when necessary to afford individuals with disabilities equal opportunity to participate in or enjoy the benefits of a service, program, or activity. These aids and services may include, but are not limited to, qualified interpreters or readers, assistive listening devices, assistive technologies or other modifications to increase accessibility to district and school web sites, note-takers, written materials, taped text, and Braille or large print materials.

The individual identified in A.R. 1312.3 - Uniform Complaint Procedures as the employee responsible for coordinating the district’s response to complaints and for complying with state and federal civil rights laws is hereby designated as the district’s ADA coordinator. He/she shall receive and address requests for accommodation submitted by individuals with disabilities, and shall investigate and resolve complaints regarding their access to district programs, services, activities, or facilities.

Director of Benefits and Risk Management                     
2309 Tulare Street                    
Fresno, CA 93721                    
Phone (559) 457-3520
Fax (559) 457-3838

Gender and Identity Inclusion

B.P.  5145.31 

The Governing Board is committed to addressing the safety needs of all students, including those needs related to a student’s actual or perceived gender identity, gender expression, or sexual orientation. The purpose of this Board Policy is to set out guidelines regarding issues related to transgender and gender expansive/gender non-conforming students.

The Board recognizes that a safe and civil school environment is necessary for students to have equal access and opportunities in the district’s academic, extracurricular, and other educational support programs, services, and activities; and is integral to student success.

The Board prohibits, at any district school or school activity, unlawful discrimination, including discriminatory harassment, intimidation, and bullying targeted at any student by anyone, based on the student’s actual or perceived sex, sexual orientation, gender, gender identity, or gender expression, race, ancestry, national origin, ethnicity, ethnic group identification, age, religion, color, marital or parental status, physical or mental disability, age or, the perception of one or more of such characteristics; or association with a person or group with one or more of these actual or perceived characteristics (42 USC 2000d-2000e-17, 20 USC 1681-1688, Education Code 200, 220, 221.5 (f)).

Safe Place: Response to Immigration Enforcement

B.P. 5145.13

The Governing Board is committed to the success of all students and believes that every school site should be a safe and welcoming place for all students and their families irrespective of their citizenship or immigration status.

Formal and Informal Complaints regarding discrimination and inquiries regarding the district’s nondiscrimination policies should be directed to the following:

Compliance Coordinators:

Executive Director
Title 5 Compliance Officer                                                  
Constituents Services Office"
2309 Tulare Street, Room 218Fresno, California 93721
(559) 457-3736

Manager                                     
Section 504 Coordinator                                                                     
Fresno Unified School District
1301 M Street, Fresno, CA 93721
(559) 457-3220

Chief, Human Resources
Title IX Officer/AgeDA (Discrimination Act)
Fresno Unified School District
2309 Tulare Street, Fresno, California 93721
(559) 457-3730

Special Education                     
Assistant Superintendent
Special Education Office
Fresno Unified School District
1301 M Street, Fresno, CA 93721
(559) 457-3226

Complaints Concerning Special Education Programs/Due Process
Assistant Superintendent
Special Education Department
1301 M Street
Fresno, CA 93721
Phone: (559) 457-3226

(All above staff can also be contacted at www.fresnounified.org)

Referrals of Complaints to Other Agencies

The following complaints shall be referred to the specified agency named in each complaint:

  1. Allegations of child abuse shall be referred to the County Department of Social Services Protective Services Division and the appropriate law enforcement agency.                               
  2. Health and Safety complaints regarding a Child Development Program shall be referred to the Department of Social Services for licensed facilities and the appropriate Child Development Regional Administration Administrator.
  3. Discrimination issues involving Child Nutrition Programs shall be referred to the USDA, Director, Office for Civil Rights (OCR). http://www.fns.usda.gov/civil-rights
  4. Employment discrimination or harassment complaints shall be investigated and resolved by the district in accordance with the procedures specified in A.R. 4030 - Nondiscrimination in Employment including the right to file the complaint with the California Department of Fair Employment and Housing.
  5. Any complaint alleging fraud shall be referred to the Legal, Audits and Compliance Branch of the California Department of Education. 

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Fresno Unified School District  •   2309 Tulare St., Fresno, CA 93721   •   (559) 457-3000

Fresno Unified School District

Non-Discrimination Statement: Fresno Unified School District prohibits discrimination, harassment, intimidation, and bullying based on actual or perceived race, color, ethnicity, national origin, immigration status, ancestry, age, creed, religion, political affiliation, gender, gender identity, gender expression, genetic information, mental or physical disability, sex, sexual orientation, marital status, pregnancy or parental status, medical information, military veteran status, or association with a person or a group with one or more of these actual or perceived characteristics or any other basis protected by law or regulation, in its educational program(s) or employment. If you believe you, or your student, have been subjected to discrimination, harassment, intimidation, or bullying you should contact your school site principal and/or the District’s Chief Compliance and Title IX Officer Paul Idsvoog, by phone at 559-457-3730, by email at Paul.Idsvoog@fresnounified.org, or in person at 2309 Tulare Street Fresno, CA 93721.
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